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Blog Theory offers a critical theory of contemporary media. Furthering her account of communicative capitalism, Jodi Dean explores the ways new media practices like blogging and texting capture their users in intensive networks of enjoyment, production, and surveillance. Her wide-ranging and theoretically rich analysis extends from her personal experiences as a blogger, through media histories, to newly emerging social network platforms and applications. Set against the background of the economic crisis wrought by neoliberalism, the book engages with recent work in contemporary media theory as well as with thinkers such as Giorgio Agamben, Jean Baudrillard, Guy Debord, Jacques Lacan, and Slavoj ?i?ek. Through these engagements, Dean defends the provocative thesis that reflexivity in complex networks is best understood via the psychoanalytic notion of the drives. She contends, moreover, that reading networks in terms of the drives enables us to grasp their real, human dimension, that is, the feelings and affects that embed us in the system. In remarkably clear and lucid prose, Dean links seemingly trivial and transitory updates from the new mass culture of the internet to more fundamental changes in subjectivity and politics. Everyday communicative exchangesÑfrom blog posts to text messagesÑhave widespread effects, effects that not only undermine capacities for democracy but also entrap us in circuits of domination.

Networking with MikroTik: An MTCNA Study Guide is an introduction to the MikroTik network platform and an exploration of the MTCNA certification topics. Written by the author of the MikroTik Security Guide and the leading English-language MikroTik blog at ManitoNetworks.com, this book covers everything you need to get started with RouterOS. Topics include the following: Introduction to MikroTik RouterOS Software MikroTik Defaults Accessing MikroTik Routers Managing Users in RouterOS Configuring Interfaces Network Addresses Routing and Configuring Routes VPNs and Tunnels Queues Firewalls NAT Wireless and Wireless Security Troubleshooting Tools RouterOS Monitoring The Dude For any network administrators getting started with MikroTik, preparing to sit for the MTCNA exam, or just wanting to learn more of the ins-and-outs of RouterOS this is the book to get you started.

Positive Service Gets Positive Results― Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists―and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.

Networking with MikroTik: An MTCNA Study Guide is an introduction to the MikroTik network platform and an exploration of the MTCNA certification topics. Written by the author of the MikroTik Security Guide and the leading English-language MikroTik blog at ManitoNetworks.com, this book covers everything you need to get started with RouterOS. Topics include the following: Introduction to MikroTik RouterOS Software MikroTik Defaults Accessing MikroTik Routers Managing Users in RouterOS Configuring Interfaces Network Addresses Routing and Configuring Routes VPNs and Tunnels Queues Firewalls NAT Wireless and Wireless Security Troubleshooting Tools RouterOS Monitoring The Dude For any network administrators getting started with MikroTik, preparing to sit for the MTCNA exam, or just wanting to learn more of the ins-and-outs of RouterOS this is the book to get you started.